Privacy Policy
This Privacy Policy describes how Luckydreams Casino ("we", "us", "our", or "Luckydreams") collects, uses, discloses, and safeguards the personal information of users ("you", "your", or "player") who access or use our services via www.luckydreams.com ("Website"). This Policy is intended for residents of New Zealand and outlines your rights and obligations regarding your personal data in compliance with applicable data protection laws.
1. Data Collection
We collect personal information necessary to provide our services, ensure legal compliance, and enhance your experience on our Website. The types of personal data we may collect include:
- Identification data such as full name, date of birth, and government-issued identification documents
- Contact information including residential address, email address, and phone number
- Account credentials such as username and encrypted password
- Financial and transactional details including payment card information, e-wallet details, and transaction history
- Usage data such as IP address, browser type, device information, and access logs
- Communication records including correspondence with our support team
2. How We Use Your Information
We process your personal information for the following purposes:
- To create, operate, and manage your player account
- To verify your identity and comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations
- To process deposits, withdrawals, and other financial transactions
- To communicate with you regarding your account, transactions, and our services
- To provide customer support and resolve disputes
- To monitor and improve the quality, safety, and security of our services
- To comply with legal and regulatory requirements applicable in New Zealand
- To send you service-related notifications and, where permitted, marketing communications
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where we have requested and you have provided it
- Performance of a contract, specifically to provide you with our gaming services
- Compliance with our legal obligations, including regulatory requirements in New Zealand
- Our legitimate interests, such as ensuring the security of our platform
4. Disclosure of Information
Your personal information may be disclosed to third parties in the following circumstances:
- To payment processors and financial institutions for processing transactions
- To identity verification and KYC service providers
- To regulatory authorities, law enforcement, or government agencies when required by law
- To service providers who assist us in operating our Website and delivering services, subject to confidentiality obligations
- In the event of a business transfer, merger, or acquisition, where necessary to continue providing services
5. International Transfers
Your information may be transferred, stored, or processed in countries outside New Zealand, including jurisdictions where data protection laws may differ. In such cases, we take appropriate measures to ensure that your information receives an adequate level of protection, in accordance with applicable legal requirements.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. After this period, your data will be securely deleted or anonymised in accordance with our data retention policy.
7. Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure servers, restricted access controls, and regular security assessments. While we strive to maintain a high standard of security, no method of transmission over the internet or electronic storage is completely secure.
8. Your Rights
As a resident of New Zealand, you have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your data, subject to legal and regulatory restrictions
- The right to object to or restrict certain types of processing
- The right to withdraw consent for processing where consent is the basis
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. You may manage your cookie preferences via your browser settings. For detailed information, please refer to our Cookie Policy.
10. Age Restrictions
Luckydreams Casino is only available to individuals who are at least 18 years of age or the legal age to gamble in their jurisdiction, whichever is higher. We do not knowingly collect or process information from individuals under the legal age. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to This Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the revised Policy will become effective upon publication. We encourage you to review this Policy periodically.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer at [email protected] or via the contact form available on our Website.
13. Complaints
If you believe your privacy rights have been violated, you may lodge a complaint with the relevant supervisory authority in New Zealand. We encourage you to contact us first so that we may address your concerns directly.